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Frequently asked questions
Frequently asked questions
Your movie
Delivery
Payment
It depends on the chosen plan, but the maximum is 70 files, photos or videos, with a total limit of 10 GB.
Once your files are uploaded to your personal area, we strongly recommend arranging them in the order you want them to appear.
For each video, we will select the most beautiful sequences.
The main formats are: MP4, MPEG, MKV, AVI, MTS, and MOV; JPEG and PNG…
Most formats are accepted.
We select music suitable for the theme of the films (holidays, Christmas, etc.).
We hold the appropriate licenses for the distribution of these films, so you can share your films on various platforms.
To avoid any copyright issues, we do not offer the option to choose the music yourself.
Contact us within 48 hours.
We will reopen your gallery, and you will then be able to validate your upload again.
After this 48-hour period, you will no longer be able to add files.
Depending on the number of video and photo files provided, it is difficult to estimate an exact duration.
The quality of an edit mainly depends on its rhythm and the relevance of the selected sequences. We will do our best to keep the most beautiful moments from your video files in the final edit.
Within 48 hours after the delivery of your product, you can request a change in the order of appearance of photos/videos, with an additional cost depending on the number of modifications.
For more information, contact us by email at contact@cameleos.com.(mailto:contact@cameleos.com)
Please send us the following information so that we can open a file and act quickly:
1. The order number and the email address associated with your account.
2. A clear and detailed description of the issue.
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