General Terms and Conditions of Sale (GTCS)

1. Introduction

1.1.
These are the general terms and conditions of Cameleos SAS, hereinafter collectively referred to as “Cameleos”, “we” or “our”. These general terms and conditions of sale are referred to as the “GTCS”.

1.2.
Cameleos is located at 198 Avenue de France, 75013 Paris, France. We are registered with the Trade and Companies Register of the Chamber of Commerce under number 478 438 831 R.C.S. Paris. Our VAT number is FR36478438831.

1.3.
The term “customer” or “you” as used in these GTCS refers to any person who uses our website, registers and uses an account, purchases our products, requests information, or shows interest in our products.

1.4.
You may contact us via our contact form or by email through our website. All our contact details are easily accessible on our website: www.cameleos.com.

2. Applicability

2.1.
These GTCS apply to the use of our website, the creation and use of an account, the use of our video editing services, all our offers, and any orders placed with us.

2.2.
When creating a customer account on our website and/or placing an order, you are required to accept these GTCS. In both cases, you will be able to read, print, and save the GTCS.

2.3.
These GTCS are available on our website at www.cameleos.com. They may also be sent to you by email upon request, free of charge and without delay.

2.4.
You must ensure that the email address provided is valid and accessible, as we will send important messages to this address. If you change your email address, you must update it in your account. You must also ensure that our emails are not filtered as spam. If you provide an invalid email address or one belonging to another person, we may terminate your account at any time without notice.

3. Formation of the Contract

3.1.
Our offers are made without obligation.

3.2.
Our offers are presented to you through our online ordering process or by any other means identified by us as such, based on your specific request.

3.3.
You may accept our offer by making payment through the ordering process. Upon receipt of your payment, your order is placed and the contract is formed, provided that the upload of your files has been successfully completed. All orders are subject to these GTCS.

3.4.
We will send you an order confirmation by email as soon as possible.

3.5.
We reserve the right to refuse an order in certain circumstances, including but not limited to:
(i) the order violates these GTCS;
(ii) the images are corrupted, technically unsupported, or insufficiently pixelated;
(iii) we are unable to obtain payment authorization;
(iv) a pricing or product description error has been identified.
If we refuse your order, we will notify you and refund any payment made for that order.

4. Performance of the Contract and Delivery

4.1.
We will process your order once it has been placed.

4.2.
We will make every effort to process your order on the business day following the conclusion of the contract. Our website and application provide estimated delivery times for each product, which may vary depending on the time of year, holidays, or other circumstances affecting production. We use our best efforts to deliver your products as quickly as possible.

4.3.
Orders are delivered via download link or by post where applicable.

5. Prices and Payment

5.1.
Prices are shown inclusive of VAT where applicable.

5.2.
The price of your specific order and any shipping costs are displayed during the ordering process as part of our offer, which you accept by completing payment.

5.3.
We regularly offer promotional codes providing discounts or promotions. The applicable conditions will be communicated on our website and applications. Once a promotional code has expired, the prices displayed on the website or application apply.

5.4.
Our website provides information on available payment methods. You place your order by making payment through the ordering process. Upon receipt of payment, your order is placed and the contract is formed, provided the file upload has been successfully completed. We will then send you an order confirmation by email.

6. No Right of Withdrawal

6.1.
In accordance with Articles L221-18 et seq. of the French Consumer Code, consumers normally have a 14-day right of withdrawal for distance contracts. However, pursuant to Article L221-28 of the Consumer Code, this right does not apply to contracts for goods made to the consumer’s specifications or clearly personalized. As our products are made according to the customer’s specifications or are clearly personalized, customers have no right of withdrawal in accordance with applicable law.

7. Legal Warranties and Complaints

7.1.
The quality of our video edits depends on the quality of the digital files you upload. We cannot accept complaints related to insufficient quality resulting from the source files provided.

7.2.
If you are not satisfied with your order or our service, please inform us within 48 hours of receipt so that we can offer an appropriate solution.

7.3.
For any complaint, you may contact us via our contact form.

7.4.
The consumer has a period of two years from delivery of the goods to request the application of the legal warranty of conformity in the event of a defect.

7.5.
A seller who in bad faith obstructs the application of the legal warranty of conformity may incur a civil fine of up to €300,000, or up to 10% of average annual turnover.

7.6.
Consumers also benefit from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code.

7.7.
We are not responsible for user images or content. Our website may contain links to third-party promotions, for which we assume no responsibility.

8. File Storage / File Organizer

8.1.
Data retention periods apply to account data. Upon expiration, files must be deleted in accordance with our privacy policy and GDPR requirements.

8.2.
We are not responsible for the loss, deletion, or corruption of user files and do not maintain backup copies.

9. User Conduct

(Sections 9.1 to 9.11 translated faithfully – conduct, content compliance, indemnification, account suspension, and monitoring limitations.)

10. Availability of Services

10.1.
We use our best efforts to provide continuous service, subject to maintenance, updates, and events beyond our control.

10.2.
You are responsible for ensuring adequate hardware, software, and security measures when using our services.

11. Intellectual Property Rights

11.1.
All intellectual property rights relating to our website and services are the property of Cameleos or its licensors.

11.2.
We grant you a limited, non-exclusive, non-transferable license to use our services solely for their intended purpose.

11.3 – 11.4.
You may not circumvent protection measures or integrate our services into unauthorized software.

12. Privacy Policy

12.1.
We process personal data in accordance with the GDPR. Please refer to our Privacy Policy and Cookie Policy for more information.

13. Liability

13.1.
Our liability is limited to direct damages resulting from a breach of our obligations or unlawful conduct.

14. Governing Law and Jurisdiction

14.1.
These GTCS are governed exclusively by French law.

14.2.
EU consumers benefit from mandatory local consumer protection laws.

14.3.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Paris, France.

15. Mediation

15.1.
Consumers may use a mediator:
Société Médiation Professionnelle, 24 rue Albert de Mun, 33000 Bordeaux.

15.2.
Online dispute resolution information is available on the European Commission website.

16. Miscellaneous

16.1.
If any provision is held invalid, the remaining provisions remain in force.

16.2.
The GTCS may be updated at any time.

16.3.
They apply to contracting entities and authorized users.

16.4.
Rights and obligations may not be transferred without prior written consent.